We would like to say a very big thank you!
When we reached out to our community a few weeks ago, we could have never imagined the extent of the outpouring support for Vroman's, and we are immensely grateful to you for all of it!
As you can imagine, the sudden flood of orders has created a service challenge -- not in our stores where our sales personnel are accustomed to managing a holiday rush---but in online order fulfillment. Prior to the pandemic we received about 80 online orders each day. For the past four weeks, we have averaged 300 orders a day -- and we've had several days where the total was over 1,000!
Our business model has always been geared toward a successful, in-store person-to-person experience. We have needed to shift our operations dramatically to accomodate this influx of online orders. We are are doing everything we can to improve our online fulfillment and reduce our delivery times. While we implement all of these positive steps will take time to show results, so we are asking you to bear with us. In the meantime, we encourage you shop with us in our stores on weekdays to avoid wait times and lines.
We hope our customers, friends, and community will be patient with us. All of these changes are positive, and will allow us to provide even better service. Thank you again for your support, your business, your understanding and your patience.
Click below for more information on in-store browsing and curbside pick-up.
Colorado Blvd Location Hastings Ranch Location