The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions (Paperback)

The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions By Madeline Bodin Cover Image
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Description


Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

About the Author


Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.
Product Details
ISBN: 9781578200955
ISBN-10: 1578200954
Publisher: CRC Press
Publication Date: January 3rd, 2002
Pages: 232
Language: English
Series: Call Center Dictionary